I’m trying to register my Multitech MTCDT gateway (s/n: 19196357) but run into some trouble. It said that the serial number is already on the network and won’t let me proceed the registration.
This gateway was previously registered and then removed. How can we “re-register” this gateway and put it back on dashboard?
I’ve checked that gateway for you and we put in place a security measure that a gateway must be marked specifically to be re-registered on the back end. I’ve since done this for you and should be able to proceed successfully.
That’s because it’s currently registered under another account. Please reach out to support@senetco.com to resolve this or contact the current user that has this gateway registered in order to release it
The gateway status shows “offline” even though we are able to ping out to google website. But when I tried to ping reg.senetco.io website, it cannot reach it.
Regarding the failed pings, you will also find the list of required ports that need to be open in order for the gateway to communicate with the network at the bottom of this page https://docs.senetco.io/dev/gw/#supported-gateways
Is the installation of Senet gateway software the same for AEP conduit using the mLinux command or it’s different? The model I have is 210A and I receive an error message about invalid device or hardware detected. Do you have any suggestion?
That error is because you are using a USB LoRa accessory card. That antenna card is no longer support by MultiTech and we have stopped supporting it since v4.0. https://www.multitech.com/models/94557300LF
Your options are to either obtain an spi accessory card or downgrade the gateways firmware to something before v4.0. Obtaining a new spi card is much easier.